OpenScape UC is everything your team needs to amplify collective effort and dramatically improve performance. All in one neat, clean package, with mobile access to UC capabilities—wherever it’s needed.

Key features

• Click-to-initiate audio conferencing
• Web collaboration with document sharing and whiteboarding
• High-definition video conferencing
• Presence tells you who is available and how they want to be reached
• Direct integration with Microsoft Office, Outlook and IBM Lotus Notes

By freeing your workers from their desk, or even the office, OpenScape Mobility increases productivity, speeds up business processes, and reduces costs.

Key features

• Easy access to UC with OpenScape Mobile and OpenScape Web Collaboration Mobile
• Connecting anywhere workers through comprehensive VoIP, Video, UC and collaboration capabilities
• Powerful HD video for team collaboration through a complete range of mobile clients.
• Robust encryption and authentication through OpenScape Mobile, DECT & VoWLAN handsets
• An easy-to-use management interface

Unify multi-channel contact center systems route, track and help resolve customer contacts—however they reach you.

Inbound Contact centre features:

• Call routing and call backs
• Integrated database with real-time and historical reporting
• Integrated basic IVR
• Pre-packaged CRM plug-ins
• Call reporting

Outbound Contact Centre features:

• campaign management
• 500 agents per communication server, 10,000 agents per system
• Skills-based routing and reporting of inbound and outbound phone, email, and web chat
• Integrated IVR for campaigns, notifications, surveys, advertising, etc.
• Do-Not-Call (DNC) compliance
• Call recording