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Samsung Telephone Systems

Midland Telecom have been installing Telephone Systems for over 35 years.

Since then we have watched Samsung rise through the ranks to become one of the UK’s leading suppliers of business telephone systems.

Their courage in spending on Research and Development and their mastery of the Mobile and Wireless communications markets means Samsung now lead the field for innovation and integration with the desktop and mobile.

Take a look at the breathtakingly advanced call shifting from the mobile to the desktop and back from the desk to the mobile, it leaves the competition years behind Samsung.

Samsung Handsets

Samsung’s range of models offer a wide variety of stylish terminals, suitable for use in the office, at home or in any wireless enabled location.

IP Phones

Stylish and ease-to-use, you can choose between our latest range of US or European Telephone System Styles.

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Digital Handsets

For those who require Digital Handsets we can offer the best handsets on the Market.

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Systems

Find out what system you require based on the number of extensions you need.

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Samsung Applications

CRM integration with Samsung XCHANGE

Whether you are a small organisation with one site or a large organisation with multiple sites, using Samsung Xchange lets your employees connect their telephone to their office computer and mobile,making them more productive.

Features

Connect to your company’s CRM database
Dial from your CRM application
Quick-search list of other extensions and colleagues, including their mobile, and see their status at a glance
Completely control your handset from your PC or Mobile.

Samsung Contact Centre

Automate essential processes and functions with Samsung Contact Centre.

Inbound Contact Centre features:

Prioritise certain type of callers based on theirprofiles
Call routing and call queueing
Arranging call–backs
Detailed reporting on performances

Outbound Contact Centre features:

Automatic diallers
Campaign management
Quality monitoring
Call recording
Reporting

Call Recording

With Call recording you can manage calls from a single work station or server. You canstore, find, playback and archive calls in just one click.

Features

Multi-site recording
Call tagging/notation
Trim and extract
Audit trail of user access and playback
Extension tagging
Automatic Stop/Start with optional CTI*
Integrated to your Office Servsystem

Mobile Integration

The Samsung WE VoIP solution is a smartphone application specifically designed for business users working not only remotely, but also in–house.

Receiving a call

One number, simultaneous ringing
Context aware delivery via Wi-Fi or public wireless
Calling line ID delivered

Making a call

Smart routing of mobile and internal numbers
Optional fast routing through enterprise network
Control of calling line ID
Roaming from Wi–Fi to Mobile network during a call

During a call

Seamless move to and from desk phone
Call recording
Call control

Call Reporting

Samsung Insight is a business productivity tool that monitors inbound and outbound calls to help businesses understand their communications and manage customer–facing teams.

Features

Key business metrics can be accessed viaa web browser on any computer or mobile device
Intuitive dashboards and wallboards deliver powerful call data visualisation via the browser
Lightweight and easy to deploy
Seamlessly upgrade to other modules int he suite for call recording, real–time wallboards and dashboards which show live calls queuing analytics and user presence