Provides a full complement of call management information.

Benefits

• Protect Sales Revenuesv
• Abandoned calls are flagged and logged enabling rapid
• customer call–back

Manage by Exception

• User–defined system alarms alert managers to situations that require their attention as do reports on all aspects of call performance.

Reduce Call Costs

• Unauthorised calls, e.g., mobiles / premium rate numbers are highlighted.

Accelerate Return on Investment

• Productivity gains and cost savings lead to more profitable operation.

Only for SV9100 models, Mycalls Call centre provides supervisors with full control of extensions and Automatic Call Distributor (ACD) groups from their desktop.

Increase Capability

• Automatically distributes and prioritises calls to enhance efficiency and improve customer experience.

Raise Service Standards

• Improved management control reduces caller delays in queues & delivers calls to those best able to help.

Maximise Agent Productivity

• Managers have real–time information and activity reports essential to agent performance and training.

Enables easy call management and reporting across multiple sites.

Increase Productivity

• Detailed call management and reporting information is provided across multiple sites simultaneously.

Costs savings

• Larger organisations can be managed more easily from as ingle desktop, reducing the amount and cost of managerial time required.

MyCalls Call Recorder is a highly featured, cost–effective solution and an essential add–on to NEC’s SV9100 & SL1100 communication platforms.

Benefits

• Improve Sales
• Improve customer service levels
• Instant evidence, legality and proof
• Painless dispute resolutions
• Reduce faults and errors