Midland Telecom  have been installing Telephone Systems for over 30 years. Since then we have watched Samsung rise through the ranks to become one of the UK’s leading suppliers of business telephone systems.

Their courage in spending on Research and Development and their mastery of the Mobile and Wireless communications markets means Samsung now lead the field for innovation and integration with the desktop and mobile.

Take a look at the breathtakingly advanced call shifting from the mobile to the desktop and back from the desk to the mobile, it leaves the competition years behind Samsung.

Whether you are a small organisation with one site or a large organisation with multiple sites, using Samsung  Xchange lets your employees connect their telephone to their office computer and mobile,making them more productive.

Features:

• Connect to your company’s CRM database
• Dial from your CRM application
• Quick-search list of other extensions and colleagues, including their mobile, and see
• their status at a glance
• Completely control your handset from your PC or Mobile.

Automate essential processes and functions with Samsung Contact Centre. 

Inbound Contact Centre features:

• Prioritise certain type of callers based on their
  profiles
• Call routing and call queueing
• Arranging call–backs
• Detailed reporting on performances

Outbound Contact Centre features:

• Automatic diallers
• Campaign management
• Quality monitoring
• Call recording
• Reporting

With Call recording you can manage calls from a single work station or server. You canstore, find, playback and archive calls in just one click.

Features:

• Multi-site recording
• Call tagging/notation
• Trim and extract
• Audit trail of user access and
  playback
• Extension tagging
• Automatic Stop/Start with optional CTI*
• Integrated to your Office Servsystem

• One number, simultaneous ringing 
• Context aware delivery via Wi-Fi or public wireless 
• Calling line ID delivered 

Making a call

• Smart routing of mobile and internal numbers
• Optional fast routing through enterprise network 
• Control of calling line ID 
• Roaming from Wi–Fi to Mobile network during a call 

During a call

• Seamless move to and from desk phone 
• Call recording
• Call control

Samsung Insight is a business productivity tool
that monitors inbound and outbound calls to help businesses understand their communications and manage customer–facing teams.

Features:

• Key business metrics can be accessed viaa web browser on any computer or

  mobile device
• Intuitive dashboards and wallboards deliver powerful call data visualisation via the browser
• Lightweight and easy to deploy
• Seamlessly upgrade to other modules int he suite for call recording, real–time wallboards and dashboards which show live calls queuing analytics and user presence