Hosted phone systems

Midland Cloud Voice (MCV) is our intelligent business PBX system, hosted in the cloud without the need for installation and maintenance of a phone system on-premises. Your business will pay a monthly fee to use the system, which is connected to your office via a public or private Internet connection. The only equipment you will typically have to buy are desk phones. You will not need to buy voice service as the provider delivers that as well.

On-premises phone systems

We offer on-premises business telephone systems for those who are looking for a traditional solution at their office. We are fully trained and approved installers of leading brands such as NEC, Samsung and Unify telephone systems. Typically, businesses opt for on-premises telephone systems because they want full control of the system, which includes moves, adds, changes, fine tuning network settings, advanced IVR creation, and more.

Business continuity and Disaster recovery

As a Service Provider looking after thousands of business customers’ telephone lines, calls, systems, mobile and internet access, over the last 30 years, Midland Telecom can give you some practical advice on what is most likely to happen and what you can do in reality, to shore up your systems, that is easy to deploy and economic.

There are several main categories where you might want to deploy business continuity methods, here are a common list in order of frequency or likelihood:

• Normal fault
• Loss of power
• Construction works or vandalism and metal theft
• Extended, repeated or major fault beyond SLA
• Lightning strike nearby
• Evacuation of your building
• Lack of human resource
• Fraud attack
• Malware attack

Support and Maintenance

At Midland Telecom we don’t just specialise in installing leading phone systems but we also offer full maintenance support and aftercare once your system is in place. Our customer-centric approach to business ensures that you always receive a First Class level of support, as and when you require it.

• Initial Training: by our engineers to your IT
• Post-installation support: manuals and online tools to get the most out of your new telephone system.
• Remote support: Many problems can be solved with you over the phone, avoiding longer than necessary equipment downtime and service technician visits.
• On-site support: from manufacture-trained engineers
• Notifications and assistance: in implementing new relevant industry software updates
• On-going recommendations: of additional features and free updates that will enhance your telephone system.