Midland Telecom | Easy life for Leisure Connection with the NEC Telephone Systems

The Customer

Leisure Connection is one of the UK’s top providers of outsourced leisure, cultural and fitness services managing some of the most prestigious sites. The business has invested over £70 million into local facilities at more than 70 sites including the flagship Centre of Excellence for Disability Sport. The company’s ethos is to build close relationships with local communities based on strong communication and a pursuit of service excellence.

Their Needs

Leisure Connection manages leisure facilities, art galleries, four theaters, athletics tracks, martial art studios, hockey pitches and 10 hotel fitness sites. Over 4,000 employees are involved in the operation, servicing over 55,000 gym members and helping 42,000 children learn to swim. As a business, they are spread around the country so it’s vital they keep in close working contact. Equally important is customer service.

The Solution: NEC Telephone Systems

A growing number of high-performance NEC telephone systems SV8100 technology platforms play a pivotal role, supported by the expertise of Midland Telecom.

Implementation

The new NEC telephone systems have been installed at about 10 local authority sites. With the auto attendant facility, they can direct customer enquiries straight to the right people in a very professional way. People are now able to speak to the right people very quickly. Additionally, remote access allows the business to change things from anywhere, such as hunt groups or individual extension numbers, which is valuable and time-saving.