Following the GDPR regulations that are being implemented in May 2018 Midland Telecom has reviewed its privacy policy and how the company handles your personal data.
The aim of this policy is to provide you with information about the following:
We are committed to protecting and preserving your information, being transparent about what data we hold and how we use it. We’ve tried to make this Privacy Policy easy to understand.
This policy applies to anyone who uses the websites of, or who buys or uses any of the services provided by, Midland Telecom. When we refer to “we” or “our” or “Midland Telecom” we are referring to Midland Telecommunications Management Ltd t/a Midland Telecom.
We collect information about you when you buy or use any of our services. We may share this information between us so we can provide the services you order and manage your account.
By using any of our services or visiting our websites you agree to our use of your information as set out in this privacy policy. This privacy policy forms part of and should be read in conjunction with the terms and conditions on our website and any additional terms you are provided with in relation to our services.
Information you give us
When you place an order with us for any of our services we will need certain information to process your order. This may be information such as your name, private/business email or postal address, telephone or mobile number, date of birth, financial or credit card information to help us identify you and to provide a service to you. We may ask for other information that relates to the service you are using or ordering.
When you contact us to discuss your services, we may ask for certain information to be able to confirm your identity, check our records and answer your questions quickly and accurately.
If you complete any survey or enter any competitions we may ask for information about you, which we will make clear to you at the time and for the purpose we will be using this information.
Information we automatically collect
We will automatically collect information:
Information we receive from other sources.
We may receive personal information about you from third parties, such as companies contracted by us to provide services to you, other telecommunications operators, marketing organisations, and credit reference agencies (CRAs) or fraud prevention agencies (FPAs) – see Credit Checks section below.
HOW WE USE INFORMATION
The information we collect helps us to better understand what you need from us and to improve the provision of our services to you.
We use the information collected for example to:
When you apply to buy products and services from us we may carry out a credit check. This means we may need to check certain records about you, these may include:
It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this with the FPAs.
We will only share your information with organisations outside Midland Telecom:
Where we share your information with third parties who help us provide the services they are required to follow our express instructions in respect of the use of your personal information and they must comply with the requirements of the Data Protection Act 2018 or any other relevant legislation to protect your information and keep it secure.
From time to time these other people and organisations may be outside the European Economic Area in countries that do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately protected and we will remain bound by our obligations under the Data Protection Act 2018 even when your personal information is processed outside the European Economic Area.
The time period for which we keep information varies according to what the information is used for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected (and which you agreed to).
For example, when you contact us we may monitor and record your communications with us to use this information for training and quality purposes, and to meet our legal and regulatory requirements. Where we record calls, these call recordings are only held for a limited period of time before we delete them permanently.
We will continue to hold information about you if you do not become our customer, your application is declined or after you have closed your account or terminated your services with us. We will only hold such information for such periods as is necessary for the purpose of dealing with enquiries, offering Midland Telecom products and services you may be interested in, complying with any legal obligation and for crime and fraud prevention and detection.
The law requires us to keep certain information about how you use our services for a period of 12 months. This information may be used by certain law enforcement agencies to prevent and detect crime and to protect national security. We will only disclose this information to them when we are legally required to.
The Data Protection Act 2018 entitles you find out what information we hold about you. If you want to find out what information we hold you will need to submit a request in writing to c/o The Data Controller, Midland Telecommunications Management Ltd, 14 Edward Street, Birmingham, B1 2RX together with a cheque for £10 (to cover our costs of processing the information) made payable to Midland Telecommunications Management Ltd.
We may ask you to provide us with proof of your identity to make sure we are giving your information to the right person.
To help us process your request you will need to provide the following information:
If any of your information is incorrect or your personal details have changed you can either:
You may want to make us aware of certain special information about you, such as information relating to your health or medical circumstances, such as the fact that you are registered as a blind person, so that we can use this information to improve your services. We need your consent to hold this data about you and to use it for your services with us. You can give your consent to us whenever you speak to us or via your preferences on your online account.
We use this information to help us tailor our service to your needs. You can withdraw your consent for us to hold and use these special types of information at any time, but if you do this may impact your service.
Where you have agreed to us contacting you either when you joined or via your preferences on your online account, we will contact you with details of products, services and special offers that we believe you may be interested in. If you change your mind and do not want to us to send you marketing messages you can do this in a number of ways:
If you notify us in any of the above ways we will stop sending you the marketing messages that you don’t want, but we will still need to send you service related messages including changes to services or terms and conditions.
Our websites and mobile application use cookies. Cookies collect information about your use of our website and any of our mobile applications you download, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. The information collected by cookies enables us to understand the use of our site, including the number of visitors we have, the pages viewed per session, time exposed to particular pages etc. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our, or our other customers’, rights.
Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you disable cookies.
We do not specifically collect information about children and believe that children should always get the consent of their parents before giving out any personal information.
We take protecting your data seriously, and will do our utmost to employ appropriate organisational and technical security measures to protect your against unauthorised disclosure or processing. Unfortunately we cannot guarantee the security of transmitting information via the internet. We have tried to create a secure and reliable website and mobile application for our users. However, we have no responsibility or liability for the security of personal information transmitted via the internet.
Please note that this policy will be reviewed and may change from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
If you feel we have breached your privacy, want us to update your marketing preferences, or amend your information, please contact us at:
In writing at:
Midland Telecom
14 Edward Street, Birmingham, B1 2RX
By phone at: 0121 214 1111
Enquiries
8:30am-5:00pm Mon-Fri
0121 214 11 00
info@midlandtelecom.co.uk
Support & Maintenance
8:30am-5:00pm Mon-Fri
0121 214 11 01
(24h/7 for telephone lines)
helpdesk@midlandtelecom.co.uk
